Shop Policy

A few things to know...

Processing time & payment:

Premade sculptures are dispatched within 1-3 working days. 

Custom painted guinea pigs take 7 working days.

For custom made sculptures time varies depending on the size and complexity of the sculpture. Pet sculptures usually take around 3 weeks. 
Approximate processing time will be given during our conversation.

Payment is taken upfront (there is an option to split the payment into two parts – please reach out to me ahead of purchasing if you wish to do so)

There is a 24 hour cancellation policy
, after that if the customer decides that they no longer want the item, there will only be a partial refund or no refund if the sculpture is already baked.

Because of the nature of the items on offer, unless they arrive damaged or defective, I cannot accept returns for custom sculptures.

Customs and import taxes:
Buyers are responsible for any customs and import taxes that may apply. I am not responsible for delays due to customs.